On this page you will find our Legal Policies:

TERMS and CONDITIONS

PRIVACY POLICY

Then scroll below for SHIPPING AND PAYMENT POLICIES, RETURNS POLICY and RESERVATION AND CANCELLATION POLICY FOR WORKSHOPS AND CLASSES

DISH GALLERY + STUDIO Terms & Conditions

 

1.1 Acceptance of Terms and Conditions of Use

IMPORTANT! YOUR ACCESS TO THIS WEBSITE IS SUBJECT TO THESE GENERAL TERMS AND CONDITIONS OF USE. CAREFULLY READ ALL OF THE FOLLOWING TERMS AND CONDITIONS OF USE BEFORE PROCEEDING. ACCESSING THIS WEBSITE IS THE EQUIVALENT OF YOUR SIGNATURE AND INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS AND THAT YOU INTEND TO BE LEGALLY BOUND BY THEM. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS WEBSITE AND DO NOT ENQUIRE ABOUT ANY PRODUCTS AND/OR SERVICES OFFERED FROM THIS WEBSITE OR DESCRIBED ON THIS WEBSITE.

 

These general terms and conditions of use (the “Terms of Use”) constitute a legal agreement between you (“You” and “Your”) and DISH GALLERY + Studio (the “Company”) governing Your use of https://www.dishgalleryandstudio.com and all associated web pages owned by the Company (collectively, the “Website”). “We” and “Us” means both You and the Company. By accessing or using the Website or otherwise indicating Your consent to these Terms of Use, You agree to be bound by these Terms of Use and the documents referred to herein. If You do not agree with or accept any of the terms of these Terms of Use, You should cease using the Website immediately. These electronic Terms of Use shall be the equivalent of a written paper agreement between Us.

 

By using the Website, You represent and warrant that You are the legal age of majority under applicable law to form a binding contract with the Company.

 

1.2 Amendment of Terms of Use

 

These Terms of Use are dated May11, 2021. The Company reserves the right in its sole discretion to amend these Terms of Use for any or no reason, at any time, and from time to time. Any and all such amendments will be effective from the date they are published and will apply to all access to or continued use of the Website.

 

By continuing to use or access the Website following such amendment to these Terms of Use, You agree to be bound by the Terms of Use as amended, regardless of whether or not the Company notified You of such amendments. You agree to periodically review these Terms of Use in order to be aware of any amendments.

 

No changes to these Terms of Use are valid or have any effect unless agreed to by the Company in writing.

 

2. YOUR USE OF AND CONDUCT ON THE WEBSITE

 

2.1 Nature of Use 

 

The Website is for Your personal and non-commercial use only. You agree that You will only access or use the Website for lawful purposes and in accordance with these Terms of Use. As a condition of Your access to and use of the Website, You warrant and agree that You will not use or access the Website to:

 

violate or promote the violation of any government-imposed restriction or rule or of any third-party’s rights;

 

impersonate any person or entity, misrepresent Your affiliation with a person or entity, or do any other thing or act that brings the Company, any other user of the Website, or any third-party into disrepute or causes liability for the Company;
           

distribute viruses, malware, or any other technologies that are malicious or that may harm the Company, the Website, other users of the Website, the Company’s affiliates, or any third-party, or in any other way interfere or attempt to interfere with the proper working of the Website;
           

reverse engineer, decompile, copy, modify, distribute, transmit, license, sublicense, display, revise, perform, transfer, sell, or otherwise make available to any third-party, or otherwise publish, deeplink, create derivative works from or exploit in any way the Website or any content on the Website except as permitted by the Company under these Terms of Use; and
           

harvest or otherwise collect, use, or disclose (including through the use of any robot, spider, or other automatic device, process, or means) content on the Website or personal information about any other user or users of the Website for any purpose.


You further represent and warrant with respect to any account that You may make on or through the Website that:

 

all the information You provide on or through the Website is correct, current, and complete;
           

any username, password, or any other piece of information chosen by You, or provided to You as part of the Company’s security procedures, if any, will be treated as confidential by You and will not be disclosed to any other person or entity;
           

You will notify the Company immediately of any unauthorized access to or use of Your username or password, if applicable, or any other breach of security; and
           

You will not transfer Your account, if any, to another person without the prior written consent of the Company.


2.2 User Generated Content

 

You may be able to submit, post, publish, display, or otherwise transmit content, material, or information to the Website or to other users or persons through or using the Website (“User Generated Content”). You are entirely responsible for all User Generated Content You submit, post, publish, display, or otherwise transmit on or through the Website. The Company is not responsible or legally liable to any third party for the content or accuracy of any User Generated Content submitted, posted, published, displayed, or otherwise transmitted on or through the Website by You or any other user of the Website. Any and all User Generated Content must comply with all applicable laws, regulations, and these Terms of Use.

 

User Generated Content may be removed, hidden, edited, or otherwise altered at the sole discretion of the Company for any or no reason, with or without notice, and at any time. However, the Company has no obligation, nor any responsibility to any party to monitor the Web-site or its use, and does not and cannot undertake to review User Generated Content. The Company cannot ensure prompt removal of objectionable material, including User Generated Content, and the Company has no liability for any action or inaction regarding transmissions, communications, or content, including User Generated Content, provided by any user of the Website or third-party, subject to applicable laws.

 

The discretion of the Company will be informed, but not limited by, the following guidelines for inappropriate User Generated Content. User Generated Content may be deemed inappropriate by the Company if it contains, depicts, includes, discusses, encourages, or involves, without limitation:

 

material or conduct that is illegal, exploitative, obscene, harmful, threatening, abusive, harassing, hateful, defamatory, sexually explicit or pornographic, violent, inflammatory, or discriminatory based on race, sex, religion, nationality, disability, sexual orientation, age, or other such legally prohibited ground;
           

any false, inaccurate, or misleading information, or the impersonation or attempted impersonation of the Company, an employee of the Company, another user of the Website,

or any other person or entity;
           

conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by the Company in its sole discretion, may harm the Company or users of the Website, or expose either to liability;
           

cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, or alarm any other person; or
           

material or conduct that is otherwise objectionable, as determined by the Company at its sole discretion.


By submitting, posting, publishing, displaying, or otherwise transmitting any User Generated Content on or through the Website, You agree to grant the Company, its successors, and assigns, and the Company’s affiliates and service providers as necessary, a worldwide, royalty free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, perform, display, distribute, copy, and otherwise disclose for any purpose any User Generated Content You submit, post, publish, display, or otherwise transmit on or through the Website. You waive all moral rights in any such User Generated Content.

 

2.3 Ordering and Purchases

 

You may be able to purchase products on the Website and Your purchase of any such goods will be governed by this subsection 2.3, subject to any additional terms relating to a particular product (“Additional Terms”), which will be made available to You at or before Your time of ordering and will prevail over these Terms of Use in the event of a conflict.

 

By selecting a product, quantity, colour, and/or any other features required to be selected by You, providing Your provided method of payment, and completing the steps required of You during the check-out process, You can place an order for a product on the Website. You may receive an email confirming that such order has been received by the Company, however: (a) any such order confirmation provided to You by the Company does not constitute an acceptance of Your order; and (b) the Company reserves the right, at its sole discretion, to accept or reject any order prior to shipment of that order. Without limiting the foregoing sentence, the Company may reject all or a portion of Your order because of the unavailability of the ordered product or products for purchase, errors in product pricing information, or a product recall for one or all of the products You ordered. Shipment and processing of payment for each product in Your order will constitute the Company’s acceptance of that portion of Your order.

 

The Company does not represent or warrant that any product's description, image, or other such content on the Website is accurate, complete, reliable, or current. If You deem that a product You purchased on the Website is not as described on the Website, Your sole recourse is to return that product to the Company for a DISH GALLERY + Studio Store Credit. Please direct such return inquiries to dishgalleryandstudio.com/contact. To extent legally permissible, the only warranties and conditions provided to You with respect to any particular product are those warranties and conditions described on the Website.

 

By placing an order for a product or products on the Website, and specifically by confirming your order at the conclusion of the check-out process, You agree to pay the Company the total amount set-out at the time You confirm Your order with Your payment. All prices quoted on the Website, including the prices for products and shipping, are in Canadian dollars unless otherwise explicitly stated. Your provided method of payment will be charged for Your order or for each product in Your order as each portion of Your order is accepted by the Company and shipped. The Company reserves the right to reject Your order where the price of an ordered product has changed or was misstated on the Website; You may be provided an opportunity to accept such price change and continue with Your order. You are required to pay for all products shipped to You by the Company, even where such product is shipped to You as a result of an error by the Company, unless You return such product to the Company within 21 calendar days of Your receipt thereof. All payments owed by You are due upon Your receipt of the product and/or order and the Company reserves the right to charge interest on any amounts owed but not paid by You within 30 days of Your receipt of the product at the lower of 1.5% or the maximum rate permitted by law.

 

All information provided by You to the Company during the check-out process must be truthful, accurate, and complete for the purposes for which such information was requested. By providing payment information to the Company, You represent and warrant that You are the authorized owner of such payment method.

 

The Company may use third-party carriers to ship and deliver the products You order and the Company is not responsible for any loss or damage to any such products after the Company has delivered the products to a third-party carrier. Products You order may be shipped in one or multiple packages. Shipping costs provided to You during the check-out process are estimates only and are realized by the Company at the time of shipping. You agree to pay all shipping costs unless otherwise stated by the Company at the time of Your order, including without limitation any increase in the price of shipping or any duties or other such taxes.

 

The Company will respect any certain legal rights You have with respect to Your order under applicable consumer protection laws. For information on the Company’s exchange and returns policy contact https://www.dishgalleryandstudio.com/contact or visit link.

 

3. INTELLECTUAL PROPERTY RIGHTS AND OWNERSHIP

 

The Website and all the content of the Website (including without limitation all information, reports, data, databases, graphics, interfaces, web pages, text, files, software, code, product names, company names, trademarks, logos, trade names, any other intellectual property contained on the Website but excluding User Generated Content), the manner in which such content is presented or appears and all information relating thereto, and the Website’s features and functionality (collectively, the “Website IP”) are owned by the Company, its licensors, or other providers of such Website IP, and are protected in all forms by intellectual property laws, including without limitation copyright, trademark, patent, trade secret, industrial design, and any other proprietary rights.

 

The Company grants You a personal, revocable, non-transferable, and non-exclusive license to access and read the Website IP.

 

You agree that, except as explicitly authorized by the Company, You will not:

 

distribute the Website IP for any purpose, including without limitation by compiling an internal database, or by redistributing or reproducing the Website IP by the press or media or through any commercial network, cable, or satellite system;
           

create derivative works of, reverse engineer, decompile, disassemble, adapt, translate, transmit, distribute, publish or republish, download, store, arrange, modify, copy, bundle, sell, sub-license, export, merge, transfer, loan, rent, lease, assign, share, outsource, host, make available to any person or otherwise use, either directly or indirectly, the Website IP in whole or in part, in any form or by any means whatsoever, be they physical, electronic, or otherwise; or
           

allow any third-party to access the Website IP.


4. ENFORCEMENT, SUSPENSION, AND TERMINATION

 

The Company may in its sole discretion for any or no reason, with or without notice, and at any time: terminate these Terms of Use;

 limit, suspend, or terminate Your access to or use of the Website; take technical and legal steps to prevent You from accessing or using the Website; or remove or otherwise modify any User Generated Content.

Any such termination or action by the Company shall be in addition to and without prejudice to such rights and remedies as may be available to the Company, including injunction and equitable remedies. Any terms of these Terms of Use which are necessary to give effect to the rights of the Company under these Terms of Use or that contemplate survival beyond termination shall survive, except to the extent not permitted by law.

 

5. INDEMNITY

 

To the maximum extent permitted by applicable law, You agree at all times to indemnify, defend, and hold harmless the Company, its agents, affiliates, partners, and its and their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers, successors, and assigns from and against any claims, actions, proceedings, demands, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including legal and other fees and disbursements) sustained, incurred, or paid by the Company, or arising out of or relating to Your breach of these Terms of Use or Your access or use of the Website, including without limitation any User Generated Content You submit, post, publish, display, or otherwise transmit on or through the Website, and Your access to, use, or misuse of the Website or any content on the Website.

 

6. LIMITATIONS ON LIABILITY AND DISCLAIMER

 

6.1 Limitations on Liability

 

EXCEPT TO THE EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, AGENTS, LICENSORS, SUPPLIERS, OR ITS OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS BE LIABLE, WHETHER IN TORT, CONTRACT, OR OTHERWISE, FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, AGGRAVATED, ECONOMIC, OR CONSEQUENTIAL DAMAGES, HOWSOEVER CAUSED, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF USE, LOST PROFITS, LOST GOODWILL OR BUSINESS REPUTATION, LOST DATA, OR LOST SAVINGS, EVEN IF THE COMPANY OR ANY OF ITS LAWFUL AGENTS OR EMPLOYEES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIM, RESULTING FROM YOUR USE OF OR INABILITY TO USE THE WEBSITE OR ANY CONTENT ON THE WEBSITE, INCLUDING WITHOUT LIMITATION: (A) ANY CHANGES THE COMPANY MAY MAKE TO THE WEBSITE OR TO ANY CONTENT ON THE WEBSITE, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE WEBSITE OR ANY CONTENT ON THE WEBSITE; (B) THE DELETION OF, CORRUPTION OF, OR FAILURE TO SEND, DISPLAY, OR STORE ANY ADS, USER GENERATED CONTENT, OR OTHER COMMUNICATIONS OR DATA MAINTAINED OR TRANSMITTED BY OR THROUGH THE WEBSITE OR ANY CONTENT ON THE WEBSITE, INCLUDING USER GENERATED CONTENT; (C) YOUR FAILURE TO PROVIDE THE COMPANY WITH ACCURATE ACCOUNT INFORMATION OR TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SERCURE AND CONFIDENTIAL, AS APPLICABLE. NOTWITHSTANDING THE FOREGOING, IF THE COMPANY IS FOUND TO BE LIABLE FOR ANY REASON, THE COMPANY’S LIABILITY TO YOU OR ANY THIRD PARTY IS LIMITED TO THE GREATER OF: (Y) THE TOTAL FEES SUCH PARTY MADE TO THE COMPANY IN THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO THE LIABILITY; AND (Z) $150 CAD.

 

6.2 Availability, Completeness, and Quality

 

You understand and agree that the Website, any content on the Website, and any services or items found or attained through the Website are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied, including without limitation the implied warranties of merchantability, fitness for particular purpose, or non-infringement.

 

Except as otherwise expressly required by applicable law, the Company makes no representations, warranties, conditions, or other terms (whether express or implied) in relation to the provision of the Website or any content on the Website, including without limitation as to completeness, security, reliability, suitability, accuracy, availability, or currency of the Website or any content on the Website, that the Website or any content on the Website will be free from bugs, errors, or omission, or as to the satisfactory quality or fitness of the Website or any content on the Website for a particular purpose. The Company assumes no obligation to update the Website or any content on the Website. The Website or any content on the Website may be changed without notice to You.

 

To the maximum extent permitted by applicable law, the Company excludes all liability (whether arising in contract, tort, breach of statutory duty, or otherwise), which the Company may otherwise have to You as a result of any error or inaccuracies in the Website or any content on the Website, the unavailability of the Website for any reason, or any representation or statement made on or through the Website or any content on the Website.

The Company is not responsible for any content on the Website, including User Generated Content, that You may find undesirable or objectionable.

 

6.3 Downloads

 

The Company cannot and does not guarantee or warrant that files or data available for downloading on, through, or as a result of the Website will be free of viruses or other destructive code. You are solely and entirely responsible for Your use of the Website and Your computer, Internet, and data security. To the fullest extent provided by law, the Company will not be liable for any loss or damage caused by denial-of-service attack, distributed denial-of-service attack, overloading, flooding, mailbombing or crashing, viruses, trojan horses, worms, logic bombs, or other technologically harmful materials that may infect Your computer equipment, computer programs, data, or other proprietary material due to Your use of the Website or any services or items found or attained on, through, or as a result of the Website or to Your downloading of any material posted on or through the Website, or on any website linked to the Website.

 

6.4 Third-Party Sites

 

The Website or content on the Website may contain links to third-party sites. The Company does not assume responsibility for the accuracy or appropriateness of, and has no control over, the information, data, opinion, advice, or statements contained at such sites, and makes no representations about any such websites that may be accessed from the Website or from any content on the Website. Where You access such sites, You acknowledge and agree You are doing so at Your own risk. Your use of a third-party site may be governed by the terms and conditions of such site.

 

In providing links to third-party sites, the Company is in no way acting as a publisher or disseminator of any material contained on those sites and does not and does not seek to monitor or control such sites.

 

A link to a third-party site does not mean and should not be construed to mean that the Company is affiliated or associated with such third-party in any way. The Company does not recommend or endorse any material found on such third-party sites. The mention of another party or its product or service on the Website or in any content on the Website is not and should not be construed as an endorsement of that party or its product or service.

 

6.5 No Reliance

 

Any reliance You may place on the Website or any content available on, through, or as a result of the Website is at Your own risk. Any content provided by the Company on, through, or as a result of the Website is provided for general information purposes only and to inform You about the Company and the Company’s products, news, features, services, and other websites. Such content does not constitute technical, financial, or legal advice, or any other type of advice, and should not be relied on for any purpose. You agree to apply Your own judgment or obtain specific or professional advice before taking, or refraining from, any action or inaction on the basis of the Website or any content on the Website, including User Generated Content, including without limitation the use of the Website or any content on the Website, including User Generated Content, as the basis for any conclusions.

 

6.6 No Offer of Sale

 

Unless explicitly stated, the Website and the content on the Website are not to be construed as an offer to sell any product or service.

 

6.7 Force Majeure

 

The Company shall have no liability to You for any breach of these Terms of Use caused by any event or circumstances beyond the Company’s reasonable control including without limitation strikes, lock-outs and other industrial disputes, breakdown of systems or network access, disease, flood, fire, explosion, or accident.

 

7. RELEASE

 

If You have a dispute with one or more other users of the Website, You release the Company, its affiliates, and licensors (and its and their directors, officers, employees, agents, and subsidiaries) from any claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

 

8. PRIVACY

 

The use by the Company of Your personal information is governed by the Company’s privacy policy (“Privacy Policy”), which can be found below our TERMS AND CONDITIONS under DISH GALLERY + STUDIO POLICIES: Privacy Policy. By using the Company’s Website or by submitting Your personal information, including User Generated Content, on or through the Website, You consent to the collection, use, and disclosure of Your personal information in accordance with the terms of the Privacy Policy.

 

9. GENERAL

 

9.1 No Agency

 

No agency, partnership, joint venture, employee-employer, or franchiser-franchisee relationship is intended or created by these Terms of Use.

 

9.2 Governing Law, Jurisdiction, and Attornment

 

These Terms of Use shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any choice of law provision, principle, or rule, and notwithstanding Your domicile, residence, or physical location.

 

For the purpose of all legal proceedings, these Terms of Use shall be deemed to have been performed in the Province of Ontario and the courts of the Province of Ontario shall have jurisdiction to entertain any action arising under or out of these Terms of Use. You and the Company agree to irrevocably attorn and submit to the exclusive jurisdiction of the courts of the Province of Ontario. You further waive any and all objections to the exercise of jurisdiction over You by such courts and to the venue of such courts.

 

You agree to waive any right You may have to a trial by jury or to commence or participate in any class action against the Company related to the Website or any content on the Website, including User Generated Content, or these Terms of Use.

 

9.3 Waiver

 

No failure to exercise, or delay in exercising, any right, remedy, power, or privilege arising from these Terms of Use operates, or may be construed, as a waiver thereof. No single or partial exercise of any right, remedy, power, or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.

 

9.4 Severability

 

Any term of these Terms of Use that is prohibited or unenforceable in any jurisdiction shall, as to that jurisdiction, be ineffective to the extent of such prohibition or unenforceability and shall be severed from the balance of these Terms of Use, all without affecting the remaining terms of these Terms of Use or affecting the validity or enforceability of such terms in any other jurisdiction. Nothing in these Terms of Use shall operate to prejudice any mandatory statutory requirement or Your statutory rights.

 

9.5 Entire Agreement

 

These Terms of Use together with the Privacy Policy and other documents referred to herein contain the entire understanding and agreement between Us in relation to Your use of the Website, and supersede and replace all prior and contemporaneous understandings, agreements, representation, statement, or other communication made by You or the Company, whether written or oral, that is not contained herein.

 

9.6 Notices

 

The Website is operated by DISH GALLERY + Studio at 9 Gristmill Lane, Toronto, Ontario. Canada. M5A3C4

 

You consent to the exchange of information and documents between Us electronically over the Internet or by e-mail. If You have an account profile with the Company or have purchased a product or service from the Company, the Company will send You information and documents to the e-mail address in Your account profile on the Website or provided in the course of purchasing such product or service. You will send information and documents to the Company by email to https://www.dishgalleryandstudio.com/contact

 

Every notice that You are required or permitted to provide under these Terms of Use to the Company shall be in writing and provided to https://www.dishgalleryandstudio.com/contact

All notices from the Company to You will be displayed on the Website from time to time.

 

9.7 Assignment

 

You may not assign, sublicense, or otherwise transfer any of Your rights and obligations in these Terms of Use to any other person.

 

DISH GALLERY + STUDIO POLICIES: Privacy Policy

June 2021

INTRODUCTION

DISH GALLERY + Studio (the “Company”) respects your (“You” and “Your”) privacy. This “Privacy Policy” describes how the Company collects, uses, maintains, discloses, and protects Personal Information (defined below), as well as the rights and choices You have regarding Your Personal Information, including how You can access and update Your Personal Information. This Privacy Policy was last amended May11, 2021. “Personal Information” is information that identifies You or could be combined by the Company or the Company’s services providers or affiliates with other information to identify You. By accessing or using the Company’s website located at https://www.dishgalleryandstudio.com (the “Website”) or any content on or through the Website, You signify Your consent to the terms of this Privacy Policy and Your intent to be legally bound by them. If You do not agree with any terms of this Privacy Policy, please do not access or use the Website or any content on or through the Website, or otherwise submit any Personal Information to the Company.

TYPES OF PERSONAL INFORMATION COLLECTED

The Personal Information the Company collects about You will depend on the manner in which You access or use the Website or any content on or through the Website and may include:

▪ Your name, age, or contact information, such as Your mailing address, telephone number, or email address, or other similar information associated with You;

▪ Your location, time-zone setting, network information, device type, browser type and version, browser plug-in types and version, operating system and platform, language, standard web log data, and IP address used to connect Your computer to the Internet or other similar identifier, or the equipment You use to access or use the Website and usage details;

▪ Data on the pages, services, or content You access or use on or through the Website, including the amount of time You spend on certain pages, products or services You viewed or searched for, clickstreams to, through and from the Website, page response times, downloads and download errors, page interactions, or methods used to browse away from the Website;

▪ Billing or account information, if applicable; and
▪ Any other Personal Information that You choose to submit to us.

The Website and any content provided on or through the Website is not directed to any person who is not the legal age of majority under applicable law. The Company will not knowingly collect Personal Information from any person who is not the legal age of majority under applicable law.

METHODS FOR COLLECTING PERSONAL INFORMATION

The Company takes steps to ensure that any Personal Information we collect about You is adequate for, relevant to, and not excessive for the uses of such Personal Information, as described by this Privacy Policy.

Information Provided to the Company by You

Personal Information the Company collects from You on or through the Website and as a result of Your access to or use of the Website or any content on or through the Website may include Personal Information You provide the Company directly, for example by:

▪ submitting, posting, publishing, displaying, or otherwise transmitting user generated content;

▪ filling in forms, making search queries, or corresponding with the Company on or through the Website, or otherwise communicating with the Company by any means including by phone, email, or other electronic messaging; or

▪ if applicable or available through or on the Website: creating or registering for an account; subscribing, purchasing, or requesting information on a service or product; entering a contest or promotion; or otherwise engaging with the Company through interaction points that might exist from time-to-time between You and the Company.

Information Collected by the Company Through Technological Means

The Company may also use cookies or other technological collection methods to collect information, some of which may be Personal Information, about:

▪ the device or equipment You use, including information about Your computer or mobile device, internet connection, IP address, operating system, and browser type; or

▪ Your browsing activities and patterns, including information about Your visits to the Website such as traffic data, location data, logs, and other similar communication data.

This information helps the Company improve the Website and the content available on or through the Website and otherwise improve the services of the Company by:

▪ helping the Company understand audience sizes and usage patterns on the Website;

▪ allowing the Company to tailor the Website to Your preferences and interests; and recognizing You when You visit the Website multiple times.

The technologies used by the Company to automatically collect the information described above may include cookies, which are small files placed on the hard drive of Your computer. You can turn off cookies using Your internet browser but doing so may limit or remove certain parts of the Website, certain content on the Website, or the functionality of the Website.

Third-Party Features

The Website may include, integrate, or rely on links, plug-ins, services, social networks, content, or applications of third parties. Your access or use of such links, plug-ins, services, social networks, content, or applications may allow the third-party provider to collect or share information about You, some of which may be Personal Information. The Company does not control such third parties’ use of cookies or similar technologies – if You would like to know more about how these third parties use such technologies, You should contact the responsible provider directly. The Company does not accept any responsibility or liability for the privacy policies of any such third parties or their compliance or non-compliance with such privacy policies.

USING AND DISCLOSING PERSONAL INFORMATION

Use of Personal Information by the Company

The Company collects Personal Information to provide You with a secure, smooth, efficient, and customized experience through or on the Website or any content on the Website. The Company may use Your Personal Information to:

▪ provide You with content, services, or products on or though the Website;

▪ customize, measure, and improve the Website or content provided on or through the Website, or otherwise analyze or manage the Company’s business operations or Website performance;

▪ prevent prohibited or illegal activities, loss, or fraud, enforce the Company’s Terms of
Use, or otherwise protect the security or integrity of the Website or the Company’s business;

▪ deliver targeted marketing, service update notices, or promotional offers based on Your communication preferences;

▪ send You things in the mail or through other channels, such as products or services that You have requested; register You for, or authenticate You when You sign into, an account or online services or when You purchase a product or service, or to provide You with notices about such accounts, subscriptions, or purchases;

▪ provide You notice about changes to the Website, this Privacy Policy, or the Company’s Terms of Use;

▪ otherwise fulfill the purposes for which You have provided Personal Information or that were described when such Personal Information was collected; or

▪ carry out other purposes that are disclosed to You and to which You consent, or which are otherwise permitted or required by law.

The Company may combine all the Personal Information the Company collects, including Yours, in order to analyze and understand aggregate trends.

Third-Party Transfers

The Company may transfer Your Personal Information to third parties that assist the Company with the use of Personal Information described in “Use of Personal Information by the Company”, above. Such third parties may combine Personal Information provided by the Company with other information that they have independently collected from or about You. Some third parties may be located outside of Canada and may accordingly be subject to laws that are different from those in Canada.

The Company requires that all third parties that received any Personal Information from the Company use the same standards as the Company in using, maintaining, disclosing, and protecting such Personal Information.

The Company may share or sell aggregated, non-personally-identifiable information to third parties. For clarity, the Company does not sell Personal Information. The Company may also share aggregated, non-personally-identifiable information publicly to show trends about the general use of the Website, or any content, services, or products provided on or through the Website.

Other Disclosures of Personal Information

The Company may disclose Your Personal Information if necessary to collect a debt from You or where the Company has reason to believe that such Personal Information is relevant to the investigation or decision to investigate a breach of the laws of Canada, a province or territory of Canada, or a foreign jurisdiction, and the Company is legally permitted or required to do so, or to otherwise comply with any court order, law, or legal process, including in response to any government or regulatory request or process, in accordance with applicable law. The Company may also disclose Your Personal Information, if necessary, to enforce this Privacy Policy or the Company’s Terms of Use, or if the disclosure is necessary to protect the rights, property, or safety of the Company, the Website, users of the Website, or third parties.

The Company may transfer information about You, including Personal Information, in connection with a merger or sale (including any transfers made as part of an insolvency of bankruptcy proceedings) involving all or part of the Company’s business or as part of a corporate reorganization or stock sale or other changes in corporate control.

ACCESS AND CORRECTION

You have the right to access Your Personal Information and to request a correction to Your Personal Information if You believe it is inaccurate. If You would like to access Your Personal Information, or have Your Personal Information corrected or deleted, please contact the Company in the manner set out by this Privacy Policy. The Company may charge You a fee to access Your Personal Information and will notify You in advance of any such fee.

The Company will provide You with access to Your Personal Information in accordance with applicable privacy legislation, and may decline to provide You access to Your Personal Information on the basis that such Personal Information is:

▪ protected by solicitor-client privilege; or

▪ part of a legal proceeding, government or regulatory investigation or process, or otherwise part of a formal dispute resolution process.

Where the Company is unable to provide You with access to Your Personal Information, reasons will be provided subject to any legal or regulatory restriction.

You may have the right to withdraw the consent You have provided under this Privacy Policy in certain circumstances. To withdraw Your consent, if applicable, please contact the Company in the manner set out by this Privacy Policy.

DATA SECURITY

The security of Your Personal Information is important to the Company. The Company protects Your Personal Information by maintaining physical, organizational, and technological safeguards against unauthorized access, unauthorized disclosure, theft, or misuse appropriate to the sensitivity of such Personal Information. Personal Information collected by the Company may only be accessed by persons within the Company who require access to provide You with access to, use of, or content, services, or products provided on or through the Website. The Personal Information the Company collects is maintained at 9 Gristmill Lane, Toronto, Ontario M5A 3C4.

Although the Company takes measures to protect against data breaches and unauthorized access to Your Personal Information, no company can completely mitigate the risks of such breaches or unauthorized access and no website is fully secure. The Company cannot guarantee that hacking, data loss, breaches, or other unsanctioned access of the Company’s security systems will never occur. Accordingly, You should not submit or otherwise provide Personal Information to the Company by any means if You consider that Personal Information to be sensitive.

Except as otherwise permitted or required by applicable law or regulation, the Company retains Personal Information only for as long as necessary for the purposes for which such Personal Information was collected. The Company reserves the right to use anonymous and de-identified information, including anonymized or otherwise de-identified Personal Information, for any legitimate business purpose without further notice to You and without Your Consent.

CHANGES TO THE PRIVACY POLICY

The Company reserves the right to amend this Privacy Policy for any or no reason, at any time, and from time to time in accordance with the terms of this Privacy Policy.

The Company will reflect any such amendments on the Website. Your continued access to or use of the Website or any content on or though the Website after any such amendment constitutes Your acceptance of the Privacy Policy as then amended. The Company includes the date this Privacy Policy was last amended at the top of this page.

CONTACT INFORMATION AND CHALLENGING COMPLIANCE

The Company has a privacy officer responsible for ensuring compliance with this Privacy Policy. If You have any questions regarding this Privacy Policy or Your Personal Information, please contact the Company’s privacy officer at
https://www. dishgalleryandstudio.com/contact

 DISH GALLERY + STUDIO POLICIES: Shipping & Payment Policies

SHIPPING AND PAYMENT POLICY June 2021

 

DISH GALLERY + STUDIO POLICIES:

This document covers our SHIPPING, DELIVERY, and PAYMENT POLICIES

Please review our REFUND POLICY prior to purchase.

By using our website DISHGALLERYANDSTUDIO.COM you agree to our policies stated here.

By using our website dishgalleryandstudio.com you agree to our RETURN POLICY stated here. If you do not agree, please do not use this website.

 

 

We take our customer satisfaction seriously. Our goal is for you to be entirely satisfied with what you have purchased. If for any reason your purchase was not what you had hoped for, please email us at dishgalleryandstudio.com/contact to discuss your issue and we will try to resolve the situation.

It is important to understand that:

·      Since our art works are one-of-a-kind items, all orders are subject to availability.

·      Order processing times are separate from the shipping times you see at checkout. 

·      Additional checks are performed after checkout to verify orders are genuine. This can take from an hour to a few days.

·      Potential delays due to postal service problems that are the result of the pandemic are outside of our control.

·      We use standard shipping methods, but should you require faster shipping, you can always contact the us for an exact shipping quote through dishgalleryandstudio.com/contact  

·      If you choose another shipping option, additional charges will apply.

 

ORDER PROCESSING

All orders are processed within 3 business days after receiving your order. You will receive email confirmation of your purchase. You will receive another notification when your order is ready for delivery, pick up, or to be shipped. Should we expect or experience delays in production, or the item you have ordered is temporarily out of stock, we will notify you immediately by email, with an expected date when your order will be ready for delivery, pick up, or to be shipped. If you are not satisfied with the new date, you are welcome to cancel your order and we will issue a refund.

LOCAL IN-STORE PICKUP IS ALWAYS FREE

You can skip the shipping fees with free local pickup at our store location in the Toronto Distillery District, Thursday to Saturday 1:00 to 4:00 pm by appointment.

DISH GALLERY + Studio,

9 Gristmill Lane,

Toronto, ON M5A3C4

After placing your order and selecting LOCAL PICKUP at checkout, your order will be prepared and ready for pick up within 3 business days. We will send you an email when your order is ready for pick-up along with instructions regarding our location. Our in-store pickup hours are 1:00 to 4:00 pm on Thursday-Saturday. Please have your order confirmation email with you when you come. We will also notify you if your order is ready ahead of time.

FREE LOCAL DELIVERY

FREE LOCAL DELIVERY is available Mondays and Tuesdays for City of Toronto orders within the area   bounded by Highways 401 to Lakeshore Blvd., and 427 to DVP. We will contact you by email or text message through the phone number you provided at checkout to notify you of the day of our arrival and the approximate delivery time. If Monday or Tuesday delivery is not convenient for you, contact us through dishgalleryandstudio.com/contact and we will make other arrangements with you for free delivery within our stated local delivery area at a time convenient to your schedule.

DOMESTIC SHIPPING RATES AND ESTIMATES

We ship within Canada through Canada Post Regular Parcel delivery with tracking.  Prices on our product pages are exclusive of shipping. Shipping charges for your order will be calculated and displayed at checkout based on your location (postal code). Flat rate shipping is calculated by province, as indicated at checkout. Should you require faster delivery, please contact us for a quote prior to checkout for your item at dishgalleryandstudio.com/contact

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at dishgalleryandstudio.com/contact with your name and order number, and we will look into it for you. All items purchased from DISHGALLERYANDSTUDIO.com are made pursuant to a shipment contract. This basically means the title for such items and risk of loss pass to you upon our delivery to the carrier.

PAYMENT METHODS

 

DISHGALLERYANDSTUDIO.COM shopping page accepts payments through SQUARE and PAYPAL at checkout.

You will receive a payment receipt email confirmation of your purchase, including shipping fees and relevant taxes depending on your location.

 

For in-store purchases at our Toronto Distillery District location, we accept VISA, MASTERCARD, AMEX, DEBIT, and CASH payments in full, including Federal and Provincial taxes (Ontario 13%).  Payments by e-transfers are also acceptable through prior arrangements with us.

INTERNATIONAL SHIPPING

We offer international shipping to continental USA only. Prices on our product pages are exclusive of international shipping costs.

At this time, because we do not offer carrier calculated or Flat rate shipping at checkout to the US, the customer agrees to pay separate shipping costs to the gallery by contacting the gallery for a shipping quote and paying by VISA or MASTERCARD before the article is shipped and the tracking number is issued as follows:

Prior to check-out, email us at dishgalleryandstudio.com/contact for a shipping quote to your address in continental USA. Then, after you complete the sale process at checkout, US SHIPPING costs quoted to you will be invoiced separately and must be paid prior to the gallery shipping your item. The customer agrees to pay the shipping cost directly to the gallery and is responsible for all taxes and duties. When the gallery receives payment for both your shipping costs and your order, your order will be shipped and a tracking number will be issued to you.

We offer shipping through Canada Post Regular Parcel and USPS delivery with tracking. You may request and pay for priority shipping. INTERNATIONAL orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your country. DISH GALLERY + Studio is not responsible for these charges if they are applied and are your responsibility as the customer. All items purchased from DISHGALLERYANDSTUDIO.com are made pursuant to a shipment contract. This basically means that the title for such items and risk of loss pass to you upon our delivery to the carrier.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 20 days of receiving your shipping confirmation email, we will look into it for you if you

contact us with your name and order number at dishgalleryandstudio.com/contact

 

PAYMENT METHODS

 

DISHGALLERYANDSTUDIO.COM accepts payments through SQUARE and PAYPAL at checkout.

You will receive a payment receipt email confirmation of your purchase, excluding shipping fees.

INTERNATIONAL orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your country. DISH GALLERY + Studio is not responsible for these charges, if they are applied, and are your responsibility as the customer.

 

DISH GALLERY + STUDIO POLICIES: RETURNS POLICY

June 2021 NO HASSLE RETURNS, EXCHANGES, AND REFUNDS

By using our website dishgalleryandstudio.com you agree to our RETURN POLICY stated here. If you do not agree, please do not use this website.

We put a lot of love into creating our unique ceramic products. Our goal is for you to be entirely satisfied with what you have ordered. You do not have to worry about order minimums when you order our products. If you have questions about your order or change your mind about your online order, you may cancel your order up to 3 days after placing the order by emailing us at dishgalleryandstudio.com/contact

LIMIT OF GALLERY LIABILITY FOR SHIPPED GOODS: Be aware that Canada Post does not insure shipments of ceramics or glass. Our products are packed with the utmost care for shipping to you, but we do not guarantee safe arrival of your purchase. We regret that we are not responsible for goods lost or damaged in transit.

If the item was a DOMESTIC (Canadian) purchase and you are not entirely satisfied with what you have ordered and wish to EXCHANGE it for a replacement item or return your order for a GALLERY CREDIT for whatever reason, we’re here to help!

1. We welcome in-store returns provided they are in the original packaging and in the same condition that you received it accompanied by our gallery purchase receipts within 60 days of purchase for an EXCHANGE OR GALLERY CREDIT that you can use toward future purchases, but if you have to ship your return, read on.

2. For DOMESTIC (Canadian) online purchases delivered within Canada: Within 60 days of the original purchase, once we have received your email requesting a return, we offer an EXCHANGE or GALLERY CREDIT for the original purchase price plus shipping costs paid to the gallery, provided you follow our “HOW TO PREPARE YOUR EXCHANGE OR RETURN INSTRUCTIONS” below.

3. For INTERNATIONAL online purchase: Within 60 days of the original purchase, once we have received your email requesting a return, we offer an EXCHANGE or GALLERY CREDIT for the original purchase price plus shipping costs paid to the gallery, provided you follow our “HOW TO PREPARE YOUR EXCHANGE OR RETURN INSTRUCTIONS” below. You will be responsible for any customs or duties that apply.

SHIPPING YOUR RETURN

If you are shipping an item to be exchanged or returned, the item being shipped must be unused, be returned in the original product packaging and you must notify the gallery of the tracking number from the shipper.

You are responsible for the cost of return shipping. Allow 7-30 days for return shipping. We regret that we cannot responsible for your lost or damaged goods due to lack of purchasing tracking or improper packing. Note that Canada Post does not offer insurance for items in glass or ceramics, so please follow our “HOW TO PREPARE YOUR EXCHANGE OR RETURN” method described below. You may wish to arrange for your own shipping insurance.

HOW TO “PREPARE YOUR EXCHANGE OR RETURN”:

  • Email us a quick cell phone photo of the item you want to return and your email address that will receive our communications. Let us know in the email the reason for your return from the descriptors below:

    • arrived with physical damage

    • product is different than it appeared online

    • varies from description

    • wrong item delivered.

    • other

  • We will send you an email acknowledging we are expecting your return and issuing a printable return address label for our receiving location for you to use. Please be aware that we do not receive deliveries at our gallery by mail.

  • Re-pack your item in the original product packaging (double-boxed, with a 2-inch layer of packing between the inner and outer boxes on all 6 sides).

  • Attach the return label to the top side of the box

  • Purchase return shipping with tracking, notifying us of the tracking number and

    ship the package to our receiving location.

    TIP: Insurance for glass or ceramic items is not available through Canada Post so re-pack your item in the original product packaging. NOTE: Our original shipment is packed with tissue around the article, then the article is placed in a small box and double-boxed in a larger box, with a layer of packing between the 2 boxes on all 6 sides. If returning an item to us, use this same method of packaging and purchase TRACKING from your shipper. Be sure to send us the tracking number from the shipper for your return, so that we can also track the shipment.

    HOW THE BILLING WORKS

    We do not charge a RE-STOCKING ITEM FEE.
    You will be responsible for paying for your own shipping costs for returning your item and for any customs or duties that apply.
    You will also be responsible for return shipping costs if the return is caused by failure to pick up the package by the due date at your area’s local pick-up location.

EXCHANGES

• If you change your mind and wish to exchange your purchased item for a different item on our website, you can go ahead and purchase your new item on our website. The replacement item should arrive between 4 -13 days within Canada and can take up to 4 weeks in the US depending on Customs delays. After you receive our Acknowledgement of Return” email with printable Return Address Label, use the “HOW TO PREPARE YOUR EXCHANGE OR RETURN” instructions above and return the original item to us. After we receive your returned item in good condition, we will issue a REFUND within 3 days to the original payment method on your account for the amount of the original purchase and original shipping cost. Note that it can take up to a month for the amount to be deposited in your bank by your payment processor.

PS. We would love for you to send us a photo of your item in its new home

once it arrives!

RETURNS

• If you change your mind and are simply returning an item, after receiving our “Acknowledgement of Return” email with Return Address Label, use the “HOW TO PREPARE YOUR EXCHANGE OR RETURN” instructions, and we will issue a GALLERY CREDIT that may be used for future purchases within 2 days of our receiving the item that you are returning.

RETURN OF GIFTED ITEM
• If the item was purchased as a gift for you and the gift giver had the order

shipped to themselves to give to you later, then after receiving our “Acknowledgement of Return” email with Return Address Label and using the “TO PREPARE YOUR EXCHANGE OR RETURN” directions, we will send a REFUND to the original payment method of the gift giver upon receiving your retuned item, and they will be notified about your return.

WORKSHOPS

Workshops must be booked by prior appointment, either online or in person at the studio. We do not offer drop-in workshops at this time. When payment is received, you will be issued an email confirmation of your workshop booking. Reservations for workshops or classes are not firm until payment is received and an e-mail confirmation has been issued by the studio.

DISH GALLERY + STUDIO POLICIES: RESERVATION AND CANCELLATION POLICY FOR WORKSHOPS AND CLASSES

Purchased workshops may be deferred. You must notify the studio about your wish to defer your workshop at least 7 days prior to the workshop. A deferral can be made for a date and time convenient to both the purchaser and the studio.

For workshop cancellations, the total fee, less $25, is refundable by DISH GALLERY + Studio only if you cancel 7 days prior to the workshop. Fees are non-refundable after this time.

As storage space is at a minimum in the studio, pieces produced in classes and workshops must be picked up within one month of the pick-up notification or works will be recycled.

Absence from classes in the 8 – week sessions cannot be made up due to the class schedule.